This policy applies to all Order in the Italy. This policy is intended to ensure that you are fully informed of our shipping policies and procedures. By ordering from this store, you agree to the policies stated herein.

At Hoveli, we are committed to providing an impeccable shopping experience to our valued customers. Here's an overview of our careful delivery process:

Delivery process:

When you place an order with Hoveli, our dedicated team initiates a thorough processing phase. Strict quality control is carried out in our warehouse to guarantee the impeccable condition of the products.

After successful quality control, we use high-quality materials for safe packaging to ensure the integrity of your items during transportation. These securely packaged items are then transferred to our trusted delivery partners who are responsible for handling the next steps in the delivery process.

If there is a problem reaching your specified address or at a convenient time, our delivery partners will take proactive steps to contact you and resolve the problem.

Delivery time = order processing time + order transit time

• Order processing time: 1 to 3 business days (Monday to Friday)
• Order transit time: 5 to 7 business days (Monday to Friday)
• Order deadline: 6.00 PM (GMT+01:00) Central European Standard Time (Paris)
• Estimated delivery time: 6-10 days business days from the date of order.

Shipping costs:

To enhance your shopping experience, Hoveli is proud to offer Free Shipping on Orders over 90€ in Italy. For orders under 90€, the cost will be 4,99€.

Shipping Methods:

Each product is handled carefully by UPS, DHL or DPD and shipped as quickly as possible

Change of address:

Customers can change their shipping address by contacting our customer service team within 24 hours of ordering. Once the order has been shipped, the delivery address cannot be changed. Both statements apply, whichever comes first.

Customers are responsible for ensuring their address is correct at the time of purchase.

Shipping Cancellation Policy:

You can cancel an order for free within 24 hours of purchase.

Once an order has been shipped, it cannot be canceled.

Customers can return the product upon receipt in accordance with our return and refund policy.

Policy for packages damaged in transit

If you notice that your package has been damaged during transport, please notify us within 7 working days of receipt of the order.

In order to process your claim, we may require photographic proof of the damaged goods.

After reviewing the claim, we may require a replacement, refund or credit for items proven to have been damaged in transit.

Contact Information:

Customer support: 24/7

Phone : +34 607 71 20 63
Email : support@hoveli.com
Address: Paseo de Alabarderos 14, Madrid, 28024, Spain.