Thank you for shopping at Hoveli. If you are not satisfied with our product, We have a 30-day return policy from the date you received it and we are here to help you.

Returns Conditions

• Within 30-day from the date you received it.
• The item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• The item must be accompanied by a receipt or proof of purchase from us.

Shipping fee for returns

• If the product is defective, return costs will not be charged to the customer.
• If the customer wants a refund simply because they have changed their mind or no longer want the products, then they will have to pay the return shipping costs.

Damaged/bad products

If you receive a damaged or incorrect product, please contact us immediately for further instructions.

We will deal with these matters on a case-by-case basis, but will ensure that we find a satisfactory solution.

Exchanges

We only exchange goods if they are faulty or damaged. If you would like to exchange them for the same item, please email us to discuss the exchange procedure.

Refund process

To initiate the refund process, please contact us using our contact details.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

After inspecting the item, we will notify you immediately of the status of your refund.

If your return is approved, we will issue a refund to your original payment method.

You will receive the credit within 5 Business days, depending on your card issuer's policy.

Customer support: 24/7

Phone : +34 607 71 20 63
Email : support@hoveli.com
Address: Paseo de Alabarderos 14,3D Madrid, 28024, Spain.